High-Stakes Credential Owners Discuss Test-Taker Satisfaction with Live Remote Proctoring


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Convenience, integrity, and customer service are all key indicators of how well online proctoring is working for your test-takers, and all are crucial satisfaction markers for any testing program. In this video, high-stakes exam owners Larry Lynch, Senior Vice President of Certification and Operations with National Restaurant Association, Jeff Frisk, Director with GIAC, and Ray Nicosia, Executive Director, Office of Testing Integrity, ETS discuss how their test-takers have grown used to and even started to enjoy the flexibility and convenience of online test-taking. They also share the ways that reliable, secure technology and support can lead to record-high levels of test-taker satisfaction.  

Transcript

Speakers:
Larry Lynch, Senior Vice President of Certification and Operations, NRA
Ray Nicosia, Executive Director of the Office of Testing Integrity at ETS
Jeff Frisk, Director of GAIC

00:15

Speaker: Larry Lynch

What we’re seeing is good, the technology works. Obviously the customer service teams on your end and my end communicate well. And I think the most important thing that we hear from test-takers is the convenience part. It really came down to the integrity and the support and the work that you guys did.

00:31

Speaker: Ray Nicosia

The satisfaction is very high. One of our testing programs used to be ten times a year, paper-based. But now we take it 24 hours a day, 5 days a week. We have people who are students who like taking tests at night, we have people that don’t want to take off work during the day, we have no issues getting into a crowded test center. People can take the test at their leisure, around their schedule.

00:53

Speaker: Jeff Frisk

ProctorU has been a great partner, and here we are a year and half later or so since we initially introduced remote proctoring. It’s been something that our candidates have really grown used to and that’s a real benefit.

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