GS:<\/strong> And the response from candidates?<\/p>\n\n\n\n MP:<\/strong> We\u2019ve received many positive responses from candidates. At the beginning, there were questions that you would expect from any change. But once people started to really see how easy the process was, the responses have been pretty uniformly positive.<\/p>\n\n\n\n The main negative that we get is about internet connectivity. We recommend specific criteria and parameters, but in the end connectivity is something only the candidate has control over. In fact, that’s one of the things that our candidates enjoy \u2013 having the ability to test whenever and virtually wherever.<\/p>\n\n\n\n GS:<\/strong> So, if you had any advice for an organization that that was considering making a transition from paper\/pencil or computer-based testing to virtual proctoring, what would it be? Is there anything that comes to mind?<\/p>\n\n\n\n MP:<\/strong> The primary thing I would recommend would be to educate your candidates. The most difficult part of the entire process was making sure we were educating early and often. As aggressive as we were with our communication strategy, we could probably still have done twice as much. Communication eliminates or at least reduces some of the questions and concerns.<\/p>\n\n\n\n In addition to contacting your candidate pool early and preparing them for the coming changes, you should also offer a practice exam. Practice exams help candidates know what to expect when it comes time for the real thing.<\/p>\n\n\n\n GS:<\/strong> I know you’re in the middle of a transition from CBT or paper \/ pencil for those 440 exam programs or at least a good portion of them. But it sounds like so far, you’re pretty satisfied with how that’s going, with how the technology is serving ICC.<\/p>\n\n\n\n MP:<\/strong> Oh, very much so. We’ve administered more than 2,500 exams virtually in the last nine months. That is about 30% of the total exams that are available, which is a much larger percentage of the uptake that we expected. We’re rolling out another 40 or so exams on July 1st. So, we’ve got a lot that’s going to be added to our catalog as we go.<\/p>\n\n\n\n Now people are asking, \u201cWhen are you going to have specific more exams (available virtually)?\u201d Maybe they\u2019ve heard about it or they’ve taken one already and found how much easier it was \u2013 they didn’t have to go anywhere; they didn’t have to wait. They were more comfortable, and it reduced test anxiety, which is a big deal for a lot of our candidates.<\/p>\n\n\n\n GS:<\/strong> And the reduced anxiety is because they’re taking it at home, in a familiar environment?<\/p>\n\n\n\n MP:<\/strong> Absolutely. They’re in their office or at home. It\u2019s their own equipment. They’re already familiar with the computer that they’re working with. We have heard quite a bit from our candidates that, \u201cI wasn\u2019t as stressed because I was in a comfortable environment.\u201d<\/p>\n\n\n\n